Terms and c

Welcome to the website of Comfort Specialist Heating & Air, Inc. (“Company,” “we,” “our,” or “us”), located at www.comfortspecialisthvac.com. By accessing or using this website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use this website.

1. Use of Website

This website is intended to provide general information about our HVAC services. You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation or security.

You may not:

• Use the site for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to systems or data
• Disrupt or interfere with the website functionality

2. No Professional Advice

All content on this website is for general informational purposes only and does not constitute professional HVAC, safety, or technical advice. Always consult a qualified technician for service or repairs.

3. Estimates & Service Information

All estimates, pricing, and service descriptions:

• Are subject to change without notice
• Are not guaranteed until confirmed in writing
• May vary based on on-site inspection

We reserve the right to refuse service.

4. Scheduling & Appointments

Submitting a request through our website does not guarantee an appointment. All services are subject to confirmation.

We are not responsible for delays due to weather, parts availability, or circumstances beyond our control.

5. Payments & Refunds

• Payment is due at time of service unless otherwise agreed
• Deposits may be required for installations or special orders
• Refunds are handled on a case-by-case basis

6. Financing Terms

We may offer financing through third-party providers.

• Financing is subject to approval
• Terms and rates are set by the financing provider
• We do not guarantee approval
• Any financing disputes must be handled with the provider directly

7. Maintenance Plan / Membership Terms

Plan Benefits

• Scheduled maintenance services
• Priority service (when applicable)
• Discounts on repairs (if included)

Billing & Renewal

• Plans are billed annually
• Plans automatically renew unless canceled
• Pricing may change with notice

Cancellation

• Cancel anytime by contacting us
• Services already performed may be prorated
• Refunds are issued at our discretion

Limitations

• Maintenance does not prevent all system failures
• Repairs and parts are not included unless stated

8. Warranty Disclaimer

Manufacturer Warranty

Equipment warranties are provided by the manufacturer and vary by product. Customers are responsible for warranty registration if required.

Labor Warranty

Labor warranties, if offered, will be provided in writing.

Exclusions

Warranties do not cover:

• Normal wear and tear
• Lack of maintenance
• Weather or environmental damage
• Power surges
• Unauthorized repairs or misuse

Disclaimer

We disclaim all implied warranties to the fullest extent permitted by law.

9. Limitation on Equipment Performance

We do not guarantee specific performance outcomes, energy savings, or temperature levels due to factors beyond our control.

10. Permits & Code Compliance

Permits will be obtained when required. Work will comply with applicable codes at the time of installation.

11. SMS/Text Messaging Terms (TCPA & Compliance)

By providing your phone number and opting in, you consent to receive text messages from Comfort Specialist Heating & Air, Inc., including:

• Appointment confirmations and reminders
• Service updates
• Promotional offers (if opted in)

Consent

• Consent is not a condition of purchase
• Message frequency may vary

Opt-Out

You may opt out at any time by replying:

STOP to unsubscribe

For assistance, reply:

HELP or call 256-361-5665

Message & Data Rates

Standard message and data rates may apply depending on your carrier.

Privacy

We do not sell or share your mobile information with third parties for marketing purposes.

12. Intellectual Property

All content on this website is the property of Comfort Specialist Heating & Air, Inc. and may not be copied or used without permission.

13. Third-Party Links

We are not responsible for third-party websites linked from our site.

14. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages related to your use of this website or our services.

15. Disclaimer of Warranties

This website is provided “as is” without warranties of any kind.

16. Force Majeure

We are not responsible for delays due to events beyond our control, including weather, supply chain issues, or natural disasters.

17. Changes to Terms

We may update these Terms at any time. Changes will be posted with an updated effective date.

18. Governing Law

These Terms are governed by the laws of the State of Tennessee.

19. Contact Information

Comfort Specialist Heating & Air, Inc.

32181 Ardmore Ridge Rd

Ardmore, TN 38449

Phone: 256-361-5665

Website: www.comfortspecialisthvac.com